Frequently Asked Questions
Frequently asked questions
Are your feathers real? Of course there real, we import our feathers from all over the world, why else would we name our company Fabulous Feathers.
How soon do you ship? If we have the items in stock, they usually ship within 24-72 hours, unless items are on back order.
Shipping for International Orders? Yes, we ship worldwide. We have been for years. Once your order is placed we will contact you with the least amount shipping rates, along with your tracking number for reference.
I'm Having Problems with my Interntional Order, do you ship Internationally? Yes we do, if you're having problems with you International order it's due to the internet store can't determine the correct cost of shipping for you. Your best bet is to phone in or email us your order and we can contact you after regarding payment options for you.
Do you ship to a P.O. Box? Yes, but not through UPS, it will be through our Postal Service (USPS) UPS doesn't ship to P.O. Boxes. This may take longer to get to you.
If you don't have a certain color I need, can you dye to match? Absolutely, we have a dye shop and if you send us a color swatch we can custom dye to match your needs.
Do you rent out your vase arrangements? No, we're not a rental company, we are a feather company.
What if my glass vase breaks in transit? We will gladly ship out a replacement at no charge, UPS ground ( which can take up to 5 business days ) so please make sure that you allow enough time for your event.
Do you send your customers a tracking number for their order? Yes we do, before completing your order over the phone or via online, we always ask for your email address, that way we can email your tracking number for reference.
If I decide to send my order back do you except returns on feathers? Yes, we have a five day return policy, the day you receive your order, BUT if you had a custom dye job those cannot be returned being it was a custom order. The customer is always responsible for shipping to & from.
Can a Custom Design be returned? No, custom designs can not be returned being it was custom made for you with your exact measurements etc. ie: Robes, Boas, Gloves, Powder Puffs, any item under "Custom Design for Stage and Screen" are non- refundable.
Do you ship next day air? Yes we do, we can ship it anyway you'd like, Next day, 2nd day, 3 day etc. If you give us a call we can try to get you a better rate.
If I live locally can I stop by the warehouse to view your feathers in person? Yes you can, providing you call us ahead of time to schedule an appointment first.
What are your hours of operation? We are open from 9:00am - 5:30pm Monday - Friday. If you have made an appointment for the weekends, those hours will be discussed over the phone for final time slot availability.
Our collection includes a complete line of feather boas, ostrich plumes, pheasant tails, peacock feathers, rooster feathers,
goose feathers, turkey feathers, strung feathers, feather fringes, feather roses, feather fans, feather masks, handmade
feather items, and custom designs for stage & screen.
